Kindred Delivery expects the highest possible standards of integrity and conduct in all matters. True happiness and satisfaction within our clients is our goal, supported by the following Code of Conduct:
We put you, the customer, first. Your concerns are taken very seriously, with the appropriate sense of urgency, attention, and empathy. This means listening intently, making notes, and confirming understanding so these issues don't happen again. Before taking action, we evaluate the situation and issues that are unable to be resolved immediately will be escalated to a manager for timely resolution upon our next delivery schedule.
We embrace your complaints as opportunities to impress you and prevent future situations . Instead of reacting defensively, we commit to resolving your issue or request with urgency, clarity, and to your complete satisfaction. It is in our best interest to help support and uplift everyone in our community.
We provide honest responses, and do not make promises we cannot keep. We hold ourselves accountable for every issue. We will deliberate carefully before making commitments or promises, because we understand nothing annoys customers more than a broken one.
We demonstrate thorough knowledge of Kindred Delivery services so that we can address your unique situation with optimal solutions. We make sure you have all the information you need to get the best experience and value from our company. To give you the best experience with products, services, and the Kindred Delivery team, we will inform you of our customer support systems, and any information that will be valuable to you.
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- Offline Payments